H15 Palace, a Luxury Collection Hotel, Krakow Kraków

★★★★★

ul. Św. Jana 15, 31-017 Kraków, Poland

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Wi-Fi is available free of charge in every room of our property
Pets are welcome. Additional charges may apply
Property type:
Hotel
Online booking

About H15 Palace, a Luxury Collection Hotel, Krakow

Featuring a garden and a bar, the 5-star H15 Palace, a Luxury Collection Hotel, Krakow is situated in Kraków just 600 metres from St. Florian's Gate and includes 70 rooms.

The hotel lies within close reach of popular landmarks such as Krakow Central Railway Station, Lost Souls Alley and St. Mary's Basilica. John Paul II International Kraków-Balice Airport is located 17 km away, with a paid airport shuttle service available for guests.

Rooms at H15 Palace offer configurations of one or two beds and include safety deposit boxes for added security. Each bathroom contains a toilet to ensure guest comfort throughout their stay.

Guests can enjoy an array of facilities including an indoor swimming pool open year-round, sauna, steam room, spa lounge with relaxation areas and wellness packages alongside massage services. The fitness centre complements these amenities perfectly. Dining options feature an on-site restaurant, bar and room service while additional conveniences comprise free WiFi throughout the property, parking availability, concierge services as well as express check-in/check-out. A 24-hour front desk assists with luggage storage and tour arrangements.

Delve into what we have to offer by heading to krakow-stays.com, where you can peruse our visual gallery and read sincere evaluations from former guests.

Rooms: 70

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Rooms & Availability

Junior King Suite

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Photo gallery - Junior King Suite

Bathroom

  • Restroom
Details and photos
Details and photos
Details and photos
Details and photos

Amenities

General

General

  • Car park
  • Animals permitted
  • Wireless internet access throughout the property
Activities

Activities

  • Trekking
  • Temporary art exhibitions
  • Guided walking tours
  • Guided bicycle tours
  • Cultural tours or workshops
Services

Services

  • Online services
  • Wireless Internet
  • Complimentary Wi-Fi
Food & Drink

Food & Drink

  • Dining area
  • In-room dining
  • Lounge
  • Breakfast served in the room
  • Customized dietary menus (upon request)
  • Wine and champagne
  • Fresh fruit
  • On-site coffee shop
Pool and wellness

Pool and wellness

  • Steam room
  • Gymnasium
  • Relaxation and wellness center
  • Body massage
  • Whirlpool bath
  • Indoor swimming pool
  • Year-round indoor pool
  • Beach chairs or sun loungers
  • Aesthetic treatments
  • Skin care services
  • Body care treatments
  • Body exfoliation
  • Spa amenities
  • Steam chamber
  • Spa resting area
  • Spa and wellness packages
  • Back rub
  • Cervical massage
  • Feet massage
  • Massage for couples
  • Cranial massage
  • Palm massage
  • Entire body massage
  • Physical fitness
  • Fitness and spa changing rooms
  • Pool for swimming
  • Swimming facility
Transport

Transport

  • Airport transportation
  • Vehicle rental
  • Shuttle service (extra fee)
  • Airport transportation (additional fee)
  • Airport pick-up service
  • Airport drop-off service
  • Transportation service
Reception services

Reception services

  • Round-the-clock reception
  • Quick check-in/check-out
  • Attended parking service
  • Travel information desk
  • Baggage holding area
  • Personalized guest services
  • Exclusive check-in/check-out
  • Billing statement available
Common areas

Common areas

  • Garden area
  • Patio furniture
Cleaning services

Cleaning services

  • Washing service
  • Clothes dry cleaning
  • Garment ironing service
  • Everyday cleaning service
Business facilities

Business facilities

  • Conference/event spaces
  • Facsimile and photocopy services
Miscellaneous

Miscellaneous

  • No smoking rooms
  • Amenities for guests with disabilities
  • Rooms for families
  • Elevator
  • Noise-reducing rooms
  • Climate control
  • Smoke-free property
  • Climate control system
  • Accessible for wheelchairs
  • Restroom with support rails
  • Elevated toilet
  • Lowered washbasin in bathroom
  • Animal sleeping basket
  • Animal feeding dishes
  • Electronic key card entry
Safety & security

Safety & security

  • Secure storage locker
  • Round-the-clock security
  • Security alert system
  • Fire detection alarms
  • Surveillance cameras in shared spaces
  • Exterior video surveillance
  • Emergency fire suppression devices
Safety features

Safety features

  • Personnel adhere to all safety guidelines set by local authorities
  • Commonly used stationery items like printed menus, magazines, pens, and paper have been eliminated
  • Hand sanitizing stations in guest rooms and essential areas
  • Procedures implemented to monitor guest health
  • Availability of first aid kits
  • Property provides thermometers for guest use
  • Face coverings available for guests
Physical distancing

Physical distancing

  • Non-cash payment options
  • Social distancing guidelines observed

Internet

  • Complimentary WiFi!
  • The property offers internet services with free WiFi available in all areas.

Parking

  • Details about parking facilities are not available.

House Rules

Check-in

  • From Until hours

Check-out

  • From Until hours

Pets

  • Pets are permitted, with the possibility of an additional fee.
Important information
Children under 16 years old are welcome to use the wellness area daily from 7:00 am to 7:00 pm.At H15 Palace, a Luxury Collection Hotel, Krakow, guests must present a valid photo ID and credit card upon check-in. Kindly note that at H15 Palace, a Luxury Collection Hotel, Krakow, all special requests are subject to availability and may incur additional charges.
Please inform in advance of your expected arrival time. At H15 Palace, a Luxury Collection Hotel, Krakow, you may use the Special Requests box during booking or directly contact the property using the contact details provided in your confirmation.
When staying at the property with children, please note that the property is legally obliged to apply standards for the protection of minors, to determine the identity of the minors and their relationship with the adult with whom they are staying.
Contact methods
☎ telephone
@ E-mail

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FAQ

Is there Internet access at H15 Palace, a Luxury Collection Hotel, Krakow?

Yes, guests have access to the Internet.

Is there outdoor furniture at H15 Palace, a Luxury Collection Hotel, Krakow?

Yes, outdoor furniture is provided.

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